Refund policy
Premsay Jewel House Return Policy
Customer Satisfaction Commitment Premsay Jewel House is dedicated to ensuring complete customer satisfaction with our products. We prioritize secure transactions and efficient customer support. If you are not fully satisfied with your purchase, you may choose to return the item under the conditions outlined below.
Domestic Return Policy (India) We offer a 15-day return policy for domestic orders. If your order does not meet your expectations, you may return the unused product in its original packaging, along with the invoice. Upon successful return, you will receive a refund.
To initiate a return:
Contact our customer support at +91-7788001162 or email us at info@premsayjewelhouse.com within 15 days of receiving your product.
Wait for our confirmation before proceeding with the return.
Our courier partner will collect the product from your provided address. Please note that return shipping charges will apply.
Important: All returned products must be in their original, unaltered, and unused condition with the invoice or guarantee card included. Returns without the necessary documentation will not be processed. Requests made after 15 days from the delivery date will not be entertained.
International Orders We do not accept returns or exchanges for international orders.
Refund Policy For eligible domestic orders, we will initiate the refund once we receive the returned product. The following conditions apply:
The product must be unused, in its original packaging, with all original tags and the invoice.
Refunds may not be processed if these conditions are not met.
Refund Amount and Processing
We offer a 100% refund, excluding GST and shipping charges.
Refunds will be processed within 7-15 working days after we receive the returned product at our warehouse.
International Orders Refund Policy We currently do not offer refunds for international orders.
For any additional queries or concerns, please reach out to our customer support team. We are here to assist you!